General Frequently Asked Questions (FAQ)
- Shipment tracking info is synced with your store and your customer receives a tracking number directly from your Shopify store
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- I’m starting out with a new Shopify store, if Order Fulfillment Guru the right app for me?
- Can I change the app’s language?
- I’m looking for suppliers, can you help?
- My orders are not sending to suppliers or syncing to other Shopify stores, help!
- Can I split & route orders based on inventory availability at different warehouses or 3PL’s?
- Can I cancel an order fulfillment request after it has been accepted by the Fulfillment partner?
- Can I edit an order after it has been accepted by the Fulfillment partner?
- If orders are sent from another Shopify store to my Shopify store, do the products need to be published on my website?
- How do I find my EasyPost API information?
- How do I find my ShipStation API information or set up ShipStation stores?
- Can I include prepaid shipping labels for orders sent to another Shopify store?
- When tracking numbers are updated, how are email confirmations sent to customers and what do they looks like?
- Can I buy insurance for my EasyPost shipment?
- Can I update an order's tracking number after it has been fulfilled by my Fulfillment partner?
- What are common state & territory names that are used in Shopify (used in routing rules)?
- What are common app names that are used in Shopify (used in routing rules)?
- How do I cancel the app subscription?