General FAQ

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• I’m starting out with a new Shopify store, if Order Fulfillment Guru the right app for me?
• Can I split & route orders based on inventory availability at different warehouses or 3PL’s?
• Can I cancel an order fulfillment request after it has been accepted by the Fulfillment partner?
• Can I edit an order after it has been accepted by the Fulfillment partner?
• If orders are sent from another Shopify store to my Shopify store, do the products need to be published on my website?
• How do I find my EasyPost API information?
• How do I find my ShipStation API information or set up ShipStation stores?
• Can I include prepaid shipping labels for orders sent to another Shopify store?
• When tracking numbers are updated, how are email confirmations sent to customers and what do they looks like?
• Can I buy insurance for my EasyPost shipment?
• Can I update an order's tracking number after it has been fulfilled by my Fulfillment partner?
• What are common state & territory names that are used in Shopify (used in routing rules)?
• What are common app names that are used in Shopify (used in routing rules)?

Product & inventory sync FAQ

<aside> ❗ - Order sender sends orders to another store (i.e. Order receiver). It also imports products and inventory from the Order receiver

• Order receiver receives orders from Order sender. It also exports products and inventory to Order sender

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• When a product or inventory is updated in Order receiver, how long does it take Order sender’s product to be synced?
• If a product's status at Order receiver changes to Draft, what happens to the imported product in Order sender?