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• When you sent a cancellation request to your fulfillment partner, they declined it. Now you cannot edit the order, how can I reset my order?

How to reset the order

reset cancellation declined order.mp4

1. On the order in Shopify, click on More action > Mark order as fulfilled (OFG)
2. Uncheck Notify customer and click Confirm
3. Click the 3 dots on the order and select Cancel fulfillment
4. Now the order has been reset, you can now edit the order line items, put the order on hold, change the fulfillment location, cancel, or refund the order

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